At
Water Value we take great pride in our proven ability
to satisfy our customer's needs. Before we ever opened
our doors to business, we made sure that there was a
policy in place for dissatisfaction. Whether you decide
after receiving your equipment that you do not like
the color or size or even if you decide that you do
not want water treatment equipment after the fact, then
you can return your purchase for refund within 30 days
of purchase.
Manufacturer
Warranty: Unless
otherwise stated, the manufactuers we represent provide
warranty against defects in materials and workmanship.
These warranties can be found in the product service
and owner's manuals or posted on the product's or system's
detail page. Water Value Company assumes no responsibility
for the manufacterer's warranty. If a restocking fee
is required by the OEM, it will not exceed 15%. We will
gladly work with you and the manufacturer should a warranty
issue occur. Often times the "defect" in the
product is a simple o-ring replacement or programming
change and does not require return of the product.
Return
Address: Upon
authorization of product return, a return authorization
number will be sent to you. You will also be given a
return address. Do not return the warranty product to
Water Value unless otherwise told to do so. The customer
is responsible for all return shipping charges.
Shipping
Damages: Water
Value Company makes every effort to package our products
to survive the typical handling involved with shipping
across country, however damages can occur. That is why
all of our shipments are insured. It is the customer's
responsibility to inspect the product they receive and
notify the carrier. You should also contact Water Value
Company within 3 business days to arrange for damaged
product replacement.
The
Following Listed Items Cannot Be Returned: For
obvious reasons, there are products that we cannot accept
for return, and they are as follows:
- Reverse
Osmosis Membranes
- Unwrapped
or used water filter cartridges
- Used
filter or softener media
- Used
water testing kits or equipment
- Any
product that has had contact with water unless deemed
covered under warranty
The
products we sell are professional grade and manufactured
under the highest quality standards in the water treatment
industry by the highest quality manufactuers. If you
have issue with your product, be sure to contact
us. We have built our reputation on taking care
of our customers and we intend to keep it that way.
