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Logix Manuals on Backorder
June 3, 2008 |
It appears that the service manuals for all of our Autotrol LOGIX controlled softeners/auto-filters were out of stock. We were not informed of this until now (2 weeks later). So to everyone that ordered a LOGIX controlled system; your service manuals are on the way.
These manuals are normally very well stocked, but even the manufacturer can run out from time to time. After all, I’m certain they do not print these publications themselves, rather they have a printing company do it. While it is rare that any of the water treatment systems listed on this web site ever run out of stock, it can happen. We are normally notified of the shortage and pass that information on to you via your email address. In this case, because the manufacturer also includes a quick reference sheet for setup, they correctly assumed that the customer would be able to get up and running without the entire 84 page manual. We have informed them that if there is an outage of service manuals in the future, they should let us know.
Even though there were no complaints or phone calls from customers informing us of the missing manuals, we sincerely hope there were no difficulties or delays caused by this temporary shortage.
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