Jan
19
To Free Up A Phone Line
January 19, 2007 |
I had an idea today. Actually, the idea didn’t pertain to today’s work load at all. The phone was relatively quiet and easy to keep up with. But I get complaints sometimes that our customers (more accurately, people asking general questions) have a hard time getting through on the phone. At any given time we have 6 people here that could answer the phone. Half of them might not be able to answer water treatment specific questions, but at least they could handle the general questions. We have 4 phone lines but one of those is tied to a fax machine for quotes and even orders, and the 3rd line is used for the voice mail which most people do not use anyway. So that leaves 2 phone lines which are normally always occupied. If we could free up one more line, that would give the people that do not want to leave a message a chance to hear a human voice.
So I came up with this idea. I’ve been getting a bunch of spam email for these fax services that assign you a fax number where incoming faxes are accepted, converted to email and sent to our email server. This would mean that there would be an extra phone line open and we could accept 33% more phone calls, and the voice mail line would be able to handle the rest. Yeah, you think they’d give me a promotion for this idea…
Anyway, does anyone know of an email fax service out there that’s reasonably priced and is not “efax”? I have to stay away from efax because of a problem my brother had with canceling that service a couple of years ago… Sure would appreciate some advice.
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