May
8
More Training
May 8, 2007 |
On May 15th and 16th, we will be training for Autotrol (GE Water & Process Technology) in Indiana for their latest control valve offerings and the LOGIX and Merlin RO systems. While the office staff that takes care of emails and product orders will be at work and busy, there will be no phone support for those two days. After all, in order to properly answer your questions, we need to keep up to date and refreshed on water treatment methods. If you have installation or setup questions on those dates, just look for the answers online or send us an email. We will still be handling email questions even during the training sessions. Our commitment to service and support is what sets Water Value apart from all of the other suppliers and we take our role very seriously.
As most of you already know, the new phone system is up and running. Our technicians are now “wireless” and able to go into the shop to reference hands-on the piece of equipment you are calling about. This worked out very well for me personally yesterday when a customer had a clogged drain line on the Fleck 7000 filter system. Remember, when opening the water valve to your auto-filter or softener for the first time, be sure to do it gently to prevent air from being trapped in the top of the tank.
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