May
1
Growing Pains
May 1, 2007 |
No excuses, but we now have a new phone system, new computers and new software. We will also be training new employees and some of the old ones - like myself - will be training as well. This is all to be expect what with all of the rapid growth that has been going on here at WaterValue.com. We knew it was coming, and it probably should have happened sooner than now, but we are growing fast and we need to keep up with demand.
So as far as orders, assembly, packaging and shipping are concerned, there will be no delay. As a matter of fact, because the phone service has been off line for the last few days (except for customers that already have the phone numbers), we have had more time to spend on getting the orders off of the hard drives and out of the doors. We are actually able to ship EVERYTHING less than two hours after we receive the order! We are still using one of our old servers to compile and place equipment orders and because the phone calls have dropped by nearly 90% for the time being, nobody has to work late! It is surprising how much time that telephone was taking from us. But I still find myself looking forward to talking one-on-one with potential customers; it was a major part of the day.
But it appears that the equipment and software upgrades are going well. We will soon have everything up and running normally and quite possibly faster. I doubt we’ll be able to match the two hour turn around we’re experiencing presently, but there will be an improvement. One of them will be the fact that each of us water treatment technicians will be able to easily add or change content on the web site directly without crashing the thing. This should be interesting.
Another improvement/feature will be the ease of adding streaming video to the web site. Right now we have a sample of the Fleck 7000 softener video online at its details page. Just go there and click on the “Product Video” link.
And finally, we’ll be able to process phone calls and messages faster and more efficiently. Not only is the hardware being upgraded to hold more voice messages, but our incoming call times will be limited. It’s important to point out that our customers who need setup and assembly help over the phone will not be cut off, it’s just that the incoming calls where questions are being asked that do not pertain to water treatment solutions may be cut short. After all, the answers to all common water treatment equipment questions are already on the web site.
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