Every so often, a call will come in from a recent customer who purchased a water softener or automatic filter system complaining that the media, which normally resides inside of the media tank, is coming out of the water faucets in the home. They wonder what is wrong with their brand new equipment. Well, nothing is wrong with the equipment. When replacing an existing softener or filter, it’s important to make note of the old system’s water flow direction. Often times the older equipment has a water flow direction that is the exact opposite of the new system. Inevitably, the newer water treatment system will end up connected backwards. The feed water will be connected to the outlet port and the inlet port will be connected to the downstream line.
What happens can be a nightmare. The water will flow backwards into the softener or auto-filter, running down through the distributor tube all the way to the bottom of the tank. It will come out of the distributor’s basket to flow upwards through the media invariably dragging much of it along up to the top of the tank and out of the control valve which will then run through the pipes and out of the faucets in the home. These faucets will become clogged with the media and eventually stop flowing completely. Worse, the media can end up inside of a water heater tank where it will settle on the bottom and become completely inaccessible. If it is water softener media beads, they can melt from the heat of the water heater’s burner and melt, potentially ruining the water heater. What a mess!
For those reasons and more, Water Value Company is now including top distributor baskets with every water softener and automatic filter system we carry. The only exceptions will be softeners configured with the optional Turbulator, which already has an upper basket connected to it. These upper baskets will not be attached to the bottom of the control valve when they arrive at your home. You will need to insert them into the slots on the bottom of the control valve and twist it clockwise to seat them in place.
While these top distributor baskets are not necessary for 99% of the installations, it’s a good feeling to know that even if you make a mistake and plumb the water to your system backwards, this simple item could save you a great deal of grief should something go wrong. This is just one of the many reasons for choosing Water Value Company as your water treatment equipment supplier.