Category Archives: Business Transactions

The Local Dealer

Leave a reply

Your local water treatment company can provide you the exact same professional grade equipment that Water Value carries. They are professionally trained and experts at choosing the correct water treatment equipment for your particular needs. They can install and maintain your equipment as well as test the output of the equipment and make recommendations such as when to replace a filter or media. But it only stands to reason that this type of hands-on expert service is going to cost extra. You will pay more for the same equipment due to the fact that the local dealer will discern your particular needs based on what contaminants are in your water. They will then choose the proper equipment to take care of your needs, they will order it, receive it, assemble it, transport it, install it, program it if need be and in most cases, maintain it. There is a certain amount of work hours in this whole process which costs extra, and rightfully so.

Many local dealers see the Internet as taking potential customers away from them when in fact, nothing could be further from the truth. In reality web site water treatment companies such as Water Value fill a niche in that we provide to the end user the exact same professional grade water treatment equipment without the extra expenses of hands-on delivery, setup, installation and maintenance. If you are capable of handling these relatively simple tasks, then Water Value can save you hundreds if not thousands of dollars in the long run. We do deliver via UPS Ground or R&L Carrier. We do not install but we can help with setup over the phone, and the service manual and online instructions provide all the information you will need to monitor and maintain your water treatment system(s) yourself.

There is a definite need for the local water treatment dealership. For most, it is worth the extra money to have their water treatment needs taken care of for them. But if you are capable of basic plumbing – or can hire a plumber – and filter replacement, then installing and maintaining your own equipment will save money.

Keep in mind that while Water Value provides the same equipment that most local water treatment companies do, we do not know of any of these dealers local to you.

Logix Manuals on Backorder

Leave a reply

It appears that the service manuals for all of our Autotrol LOGIX controlled softeners/auto-filters were out of stock. We were not informed of this until now (2 weeks later). So to everyone that ordered a LOGIX controlled system; your service manuals are on the way.

These manuals are normally very well stocked, but even the manufacturer can run out from time to time. After all, I’m certain they do not print these publications themselves, rather they have a printing company do it. While it is rare that any of the water treatment systems listed on this web site ever run out of stock, it can happen. We are normally notified of the shortage and pass that information on to you via your email address. In this case, because the manufacturer also includes a quick reference sheet for setup, they correctly assumed that the customer would be able to get up and running without the entire 84 page manual. We have informed them that if there is an outage of service manuals in the future, they should let us know.

Even though there were no complaints or phone calls from customers informing us of the missing manuals, we sincerely hope there were no difficulties or delays caused by this temporary shortage.

Your Secure Online Purchase

Leave a reply

The subject of online payment does not pertain to water treatment, but it does have much to do with this web site and our business. There have been numerous comments about our current credit card processing service, Paypal. If we assume that no comment at all indicates satisfaction, then the vast majority of customers are happy with this service, but there are a few that run into problems. These are not security problems at all. We have found that Paypal provides the most secure online purchasing system available, which is why Water Value Company has been using them since early 2003. But there are a couple of common issues that a few customers run into and we can address that here to help prevent frustration or mistakes.

The first and most common issue people have with Paypal is their annoying insistence that you create an account with them. If you do not have an account with Paypal, you can still purchase online without setting one up. When you select “Checkout” on our site, your browser is directed to the secure Paypal server. This secure page prompts the user to sign in to their Paypal account or set an account up. If you already have a Paypal account, your browser might fill in the Username (which is your email address) automatically on the form. Important: If you do not want to use your Paypal account to make an online purchase, you must manually remove your email address from this form, or Paypal’s server will continue to try and get you to sign in. This annoying little problem has caused many people to give up. Remember, if you simply remove your email address from that form and click on “Continue”, you’ll be able to make your purchase without having to use your Paypal account.

If you do not have a Paypal account, this form will not contain your email address and you can proceed without any trouble by clicking on the “Continue” link on the left side of the form.

Another problem that people with Paypal accounts run into while making a purchase without signing in is their registered credit card. If you have a Paypal account and you have registered a credit card with them, you will be unable to use that card unless you sign into your Paypal account. This can be very frustrating indeed and we really wish they would not have this requirement, but they do. In that case, you can either sign into your account or give up and call our special phone order line at 616-897-0352. Please avoid using a cell phone when calling this secure line. Cell phones are not secure and they are prone to cutting out at the worst times during a transaction conversation.

If you do find that you need to phone in your order, please note that we will require the following information. The product(s) and quantity you are ordering along with part number and description. The part number and description will be on the same page you would use to order online. We will also need to know where to send your order. We will need your shipping address which can be different from your billing address. Your billing address is where your credit card statement is sent to. It can be a post office box or alternate location. Your shipping address cannot be a post office box number. UPS Ground will not deliver to a post office box number without considerable delay. We will also need your credit card information which includes your name – as it appears on the card – and address, credit card brand (VISA, MasterCard, Discover or American Express), expiration date of the card and the security code. The security code is a 3-digit number on the back of the card next to where your signature goes. If it is an American Express, it will be a 4-digit number on the front of the card. We will also need your phone number for shipping purposes. Your phone number is given to UPS Ground in case they run into delivery difficulties or delay.

Water Value Company does not keep your credit card information as a rule. Please do not ask us to. We will also discard your phone number. What we do keep is your name and delivery address along with your email address and what you purchased. We do not share or sell your email address. We use your email address to send shipment tracking numbers to you.

Finally, Paypal unintentionally makes it difficult to change your delivery address. If you want your purchase shipped to a location other than your billing address, you will need to click on a small “radio button” on the left side of the checkout form. It will then open up a second form for your delivery address on the same page. While this requires some fancy programming on Paypal’s part and it looks “cool” and all that, it confuses some straightforward people who are simply trying to make an online purchase.

Again, the vast majority of our customers do not run into any problems with Paypal, but if you do encounter problems like the ones listed here, it can become very frustrating and we here at Water Value understand that. But the experiences we’ve had with other credit card online payment providers, along with Paypal’s second-to-none security, keeps us coming back to them.

Information Overload

Leave a reply

With the advent of the Internet, information abounds. I was able to tune my guitar yesterday using a tone produced on a website – http://www.onlinetuningfork.com/ – to international concert pitch. I was able to pay my electric bill. We also looked up how much formula a 1 to 3 month old baby should be consuming (multiple sources). You can literally find answers to any question you can think of online. But who writes those answers? Are they accurate? Can you depend on them?

One way to help ensure accuracy is to get your information from multiple sources as was the case with the baby formula amount. But what about water treatment? What is the best item, device, appliance, method, configuration or system for your water treatment needs? Why should you trust Water Value when another water treatment web site disagrees?

I’ll begin with an example. A couple of weeks ago, I was emailed a water test result. This is the best way to start your quest for answers. Find a web site or two that appear to have what you need and get their recommendation. A water test is the most accurate way to convey your water’s problems to someone else. But the water test I received was inaccurate. It listed very few high readings. The iron content was almost non-existent and hardness was 0.25 mg/L which is nearly non-existent. Yet the email sender was complaining of “iron stains” on fixtures and toilets. Because the test results did not list bacteria, I had to assume it was a bacterial infection. There was no chlorine present so it was likely a private well as the source water. I asked the customer a few questions about the low readings and he later admitted the hardness reading must be a mistake, but we still did not know how much hardness there was in the water.

Several days later, the customer gets back with me. This time he’s got a recommendation from an online competitor. The competitor is recommending a softener and iron filter system along with sediment removal. Wait a minute, the water test showed no appreciable iron. What is going on here? The customer wants me to let him know what I think of this recommendation. Well, it’s obvious the competitor is throwing equipment at the customer based on what he wants rather than based on the facts. I suppose we could take this approach as well, but that’s not how we operate. Neither sediment nor turbidity were mentioned, so why the sediment filter? It never hurts to filter for sediment when on a private well, but if it’s not an issue, why treat for it? Also, a standard softener can handle iron up to 3 mg/L, so why the iron filter? The iron in this water was only 0.20 mg/L which while annoying, is easily treated with a standard softener.

It’s always a good idea to research before making an investment in water treatment equipment solutions, but be careful when approaching online suppliers with restricted resources. Read closely what they claim their equipment or system will do. It is illegal to make claims that are false. Any company that does will not stay in business very long. Water Value Company has never claimed to be water treatment experts, rather we are water treatment equipment experts. We know our products inside and out. Everything on the web site is tested by us before it is made available. If a product or system does not live up to its claims, we do not sell it, it’s as simple as that.

So when you know what you need to correct problems with your water, we are here for you. We are not going to recommend any treatment method or system just because. For example: we do not sell chemical feed pumps online. If your water requires chlorine injection from a chemical feed pump instead of the WellPro dry chlorine pellet dropper we sell, we’ll tell you. There is no point in making a sale if it is not the correct solution to the problem.

Water Treatment Questions & Answers

Leave a reply

The following are quotes from our Contact form with answers to real questions. All personal information has been omitted and some spelling and grammar mistakes were corrected.

Question: Do you ship to Canada?  Ontario specifically?  I have tried and tried to source a system like your 56MR400 or a 70MR400 locally but despite living in a “hard water” area, choices are few and “wholesale” is non-existent.
I appreciate your feedback

Answer: There certainly are water treatment dealerships in Ontario. Their prices are higher than ours because of the import duty applied to US made products when they cross the border. Also, local “hands on” water treatment has more of a cost over-head but it’s usually worth it. Your system is installed and set up for you and if there are any problems, all you need to do is call the dealer. If you are handy and can install and setup one of our systems, then you’ll be very happy with our service, but be sure to add the cost of the import fee to the cost of your order. And yes, we are now shipping to most parts of Canada.

Question – Regarding the size of the by-pass valve tube connectors. The diameter of the pvc pipe connecting the component parts of our water system (from bladder tank to inline filter and house)is 1 9/32″. Should I be ordering the 1 1/4″ connectors? Thank you

Answer: Choose the tube connector that is equal to or larger than your water pipes. It is better to end up with a larger connector than a smaller one. If you choose a smaller one, then you could possibly restrict the flow of your water system. And it’s important to keep in mind that with most of our water softener/filter systems, the connector is either brass/copper sweat or standard pipe thread. In either case, you will be required to obtain some sort of fitting/adapter from a plumbing supply store to complete the connection. The manufacturers of the equipment we carry provide a wide range of tube connectors, but with rare exceptions, you will need an adapter.

Question: I’m building a new home (7 months out) before I need a system. We have very hard water here. I was going to go with a Water Softener unit. Will the FLECK carbon system remove or reduce the hard water deposits a well as a water softener(salt) system. Also if so do I need to install a pre filter for a whole house system? Since it’s a carbon based system I don’t have to consider a RO unit, Right?

Answer: A whole-house carbon filter is a great idea. It enhances even well water and improves the taste, but it does not remove the contaminants that a reverse osmosis system will, and it certainly will not do anything to remove hardness. A carbon filter system is best used to remove chlorine and reduce fluoride. Chlorine is great for keeping municipal water supplies free of bacteria and algae, but it makes water taste bad. The activated carbon media will greatly improve the taste of the water. A reverse osmosis system will remove all contaminants and usually requires a softener as pre-treatment to remove hardness.

Question: I have a customer who bought 2 Fleck 5600 tanks instead of a dual 9000 unit and wants me to connect them together, parallel should work I think, any suggestions?

Answer: No, two softeners in parallel will not work like a Fleck model 9000, but they will work. The Fleck 9000 automatically alternates between its two media tanks so that one is always in use and available while the other is in standby mode. One media tank can be regenerated while the other is in use. With a two softener parallel system, you are using both softeners at the same time. If they were to both backwash at the same time, you would be out of treated water. The Fleck 5600 is designed to schedule its regeneration at 2am. You would need to offset the time on one of them to prevent this from happening.

Question:  Any recomendations for a well water system with 5 family members?  Will the Clack system work?  Regardless of which system I purchase, can I get replacement parts from you?

Answer: The Clack system will certainly work, but you would first need to know how much hardness is in your water before you can properly size the system. Once you know your water’s hardness content, the number of people using water in the home and iron content (if any), then you can use our softener sizing chart to determine the size you’ll need. Beyond that, check for flow rates. The Fleck 5600 has lower flow rates than the Clack WS-1. If you need higher flow rates, go with the Clack. Because the Clack systems are relatively new (to us), we do not have repair parts listed for them at this time. Rest assured that we fully support any product we have listed on the web site.

Question: Info: Autotrol 55-MR-320
-Total height I will need to install/maintain unit (understairs) of my home
-there is a toilet right behind the wall, can I just drain the brine line into the tank or toilet?
-also if I have to go up high and over a hallway to drain the brine line, I need to go up ten feet or so.  Is there enough pressure to do that?

Answer: All of the dimensions for all of our softener/filter systems are listed right next to the item. There are also plenty of links to the owner’s manual, specifications and for most products, installation instructions. Please be sure to read those. They do not recommend draining the system to a toilet. The drain line (not the brine line) is under pressure. The pressure comes from your water system. Only you can determine your water pressure. While is is always more desirable to run a drain line down, in certain cases these drain lines can actually run up hill, but 10 feet sounds like quite a run, so it would be best to try and find some other solution first.

Question: Fleck, Clack, Autotrol: how do I pick which brand?  And are they all made in the USA?  I don’t want any made in China products in my house.  Finally, who honors the five/ten year warrentees?  How do you get a hold of the right people?

Answer: None of our products are made in China. Some components may be manufactured in Canada, but everything else is made in the US. These products – Fleck, Clack and Autotrol – are professional grade and the absolute best you can buy. There is nothing better. To help you choose which one of these brands, go to our “What’s The Best Water Softener” section. Warranty is simple, we support the manufacturer’s warranty. You can go through Water Value Company if you have a problem, or the manufacturer. An important point to make here is that this equipment is designed for the water treatment professional and quite simply does not break down. We have been contacted for what were perceived as warranty issues, but after evaluation – either by return or troubleshooting – were not found to be manufacturing defects.

Examples of perceived warranty issues include, a leak that developed due to impact with an automobile mirror frame. Sorry, that’s not a defect. Another interesting issue involved a radically low pH feed water problem. After about 2 years, a Fleck 5600 was returned because of a leaking piston. The pH level of the supply water was well below the specifications for that controller. Fleck covered the piston and seal kit replacement anyway, but the customer was warned that unless he treated the water for low pH, the controller would probably start leaking in another 2 years. Finally, no Autotrol warranty issues have occurred since the introduction of the Logix controllers. The older 460i models did tend to burn out in electrical storms (which is actually not a defect, but it was covered anyway).

Fleck, Clack, Autotrol, Microline, Nimbus, HM Digital, GE Water & Process Technologies, Structural and Nelsen Corp. all maintain very solid warranties against defects. When you purchase from us, you can rest assured that there is no better equipment available.

Product Warranty

Leave a reply

Warranty information which pertains to all of our water treatment system products is located on the same web page that you would purchase that particular product from. We also maintain a very service oriented satisfaction policy which is available for review on every section of the web site. Our main goal is customer satisfaction, which we feel is even more important than profit – which is rare these days. If we end up going out of business because of customer dissatisfaction, then so be it. If our products are not of the absolute highest quality available, then we should not even be selling them. This approach has served us well over the last six years and we intend to stick with it.

Basically, we honor the same warranty as the manufacturer does and we act on behalf of the manufacturer for our customers. In most cases, the manufacturer warranty requires that the customer send in the faulty product for evaluation, repair or replacement. This process can take up to 30 days to complete. At Water Value Company, we have found that we can diagnose most problems via email and take the appropriate corrective action on the manufacturer’s behalf saving our customers time and money. Here are a few examples.

We are contacted by a customer who purchased a water softener system from us in 2003 which is still under warranty. The customer’s comment is “My softener is not working anymore”. After some questions and troubleshooting, we discovered that the compression fitting attached to the brine tank’s valve is leaking which prevents the salt saturated water from being drawn up into the softener’s media tank for regeneration. The customer was able to apply a wrench to the compression nut and all is well. Had this same customer contacted the manufacturer per their warranty process, he would have been required to send in the softener’s control valve for evaluation. Of course the manufacturer would have found nothing wrong with the control valve and shipped it back to the customer without immediate resolution. Eventually, the customer and the manufacturer would have figured out the actual problem and solution, but at the cost of a great deal of time and some shipping expenses not to mention frustration.

Another example that comes to mind involved another water softener. The system was purchased and installed in the customer’s garage less than one year ago. Everything worked fine until one day when he hit the softener system with his car. The base of the control valve was dislodged from the media tank and began to leak water. We were contacted about it and offered a simple solution; send the leaking control valve in and we will repair it at cost. While this was not a manufacturer’s defect, we can still solve problems for our customers without undue delay.

The important thing to remember is that we handle warranty issues and repairs for our customers only. There are thousands of water treatment equipment web sites out there and the majority of them handle the same equipment that we do. If you have a problem with one of their systems – no matter who manufactures it – you need to deal with them. Our customers are all issued a Water Value order number. If you need repairs or replacement performed on your equipment, simply contact us with the nature of your problem and include this order number. That order number is the best, most positive way for us to identify your equipment’s warranty. While we can look up your original purchase using your name or shipping address, there are several Johnson’s on Elmwood Road in this country.
We also receive many phone calls and emails from people who have purchased the same products we carry from another water treatment equipment dealer. These customers are frustrated because they are unable to attain support for their product from some of these other dealers. Be sure that when you are shopping for your next water treatment system, you can get support for it just in case something goes wrong. The prices for many of the systems we support may be a few dollars less elsewhere, but there’s usually a reason for that. If the other dealer does not offer after-sales support, they save money and can afford to sell their equipment for less.

Installation Notes

1 Reply

More and more often as sales increase, we are asked about installation instructions. Surprisingly, this is most often after the equipment is received by the customer. If you are able to locate and purchase the water treatment equipment that you need, rest assured that you will be able to find setup and assembly instructions for it on the web site as well.

Installation instructions do not come with our water softeners and automatic filter systems. The service manual that is included with them is written and published by the manufacturer and for the most part deal with the control valves only. They will only generally tell you how to connect it to your water supply, and there’s a very good reason for this. Every installation situation is going to be different. There are different plumbing materials and different plumbing codes for different parts of the country. While the Fleck, Autotrol and Clack equipment we carry will always meet or exceed any local plumbing requirement, the method of connecting them to your water pipes may not. For instance, some locations still allow the draining of water softeners to the ground surface, but this is not allowed in most areas. It is recommended and in most cases required, that you run your water softener drain line to an approved drain pipe with an air-gap. But for this reason and many others, it is impractical to compose installation instructions that are universal.

For system and equipment assembly, we have detailed instructions with photos available on the web site and a link to that location on every section of the web site that this information pertains to. For instance, if you are purchasing a Fleck 7000 water softener, there is are assembly and setup links right next to the  “Buy” button. Another example is the Fleck 5600. Again, next to the “Buy” button there are links to the service manual, installation and assembly, specifications, configuration and options information and on that particular model, highly detailed assembly and hook up information.

For the rest of the water treatment equipment we sell, the manufacturer’s installation instructions should be used. Products such as chlorinators, UV filters and reverse osmosis systems come with complete and detailed instructions. If you do not understand something or need clarification with these instructions, please do not hesitate to contact us. All of the products we carry have been thoroughly tested and evaluated by us, and often times used by us.

But if you have questions pertaining to your specific plumbing configuration – while we do employ a master plumber for our area – please contact a plumber local to you. While we may have a great deal of experience “hooking up” our equipment in the West Michigan area, we cannot keep track of the various plumbing codes throughout the country.

In the same regard, even though Water Value Company cannot maintain a database of plumbing codes throughout the U.S., the manufacturer of the water treatment equipment does, and you can rest assured that the equipment we sell here will meet or exceed any local water treatment equipment requirements.

Shipping To Canada?

Leave a reply

This is by far the most often asked question this past weekend. Now that the Canadian dollar is equal to or stronger than the US dollar, it makes more and more sense for Canadians to purchase from US web sites.

It should be noted here that the manufacturers of our water treatment products are all based in the US. This means that any Canadian water treatment dealers will also be enjoying the better pricing now available to them and if you are in Canada, you should probably contact them first for updated pricing before ordering from the states. When water treatment equipment is sent from here to Canada, there is a duty fee charged at the border which you will be responsible for. This fee is based on the value of the product(s). Depending on what you order, it can amount to hundreds of dollars. If your local Canadian water treatment dealer is charging hundreds of dollars more than us, this is probably why.

In order to accurately quote shipping to Canada, we will need to know what product(s) you are considering and your postal code. Many of our water treatment systems ship in multiple boxes with varying dimensions which UPS will need to know. Also, the shipping distance makes a big difference so your postal code is important. Simply contact us with your request and we can usually have an answer to you inside of a day.

“How Long Will It Take To Get My Order?”

1 Reply

A frequently asked question if there ever was one. The best answer we can give is “as little time as possible”. That is our goal. Most orders ship within 24 hours. Some larger equipment orders may take an hour or two to test and assemble. If that is the case and your order is placed in the afternoon or even after hours, your equipment will probably not ship until the following business day.

Water Value Co. also handles orders for those hard to find replacement parts for water treatment controllers, tanks and internals along with a selection of media. The parts of a control valve for example, are not a very popular item and we may or may not have them in stock. A good example would be drive gears for a Fleck 5600 control valve. While we do try to maintain an inventory of those parts, sometimes they need to be ordered from Fleck which generally takes up to two weeks (or 10 business days) to arrive. Then they need to be shipped out to you. So as a trade off for the availability of these often non-popular components, you might have to wait a little while to get them. Pieces and parts that we know are not normally in stock will display a statement when you click to order them as to their backorder status.

But any of the components or systems that we display on the web site are normally maintained in stock. At this time we have two shipping locations available for our equipment. The closest shipping location to your zip code is the location we will ship from. For example, our two shipping locations are Phoenix, Arizona and Norton, Ohio. Should you place your order from Chicago, Illinois, your equipment will ship from Ohio. Should you place your order from Los Angeles, California, your order will ship from Arizona.Shipping UPS from Arizona
Because two pick-up times for the Ohio location are scheduled, you can expect a simple order to ship after 3:00PM EST the following business day. Simple orders include reverse osmosis systems, boxes of filter or softener media, certain tanks, UV filters and filter cartridges. Anything that is already packaged by the manufacturer can usually ship immediately. Systems such as water softeners, conditioners and automatic filters will take a bit longer to assemble, setup and package.

Control valves on water softeners and automatic backwashing filters require pre-configuration. The proper injector and drain controls must be installed based on the size of the media tank it will be mounted on. Tank jackets require measuring, cutting and installation along with packaging. These are the types of activities that might slow down the processing and shipping of an order.

The GE Merlin reverse osmosis system comes from GE pre-packaged in a box that does not contain a supply valve. We add the supply valve before the RO ships out, so a brief delay occurs when the box is opened and the valve is added. The box is then resealed and a sticker is placed to indicate that the valve is inside. That’s not much of a delay, but when you add up all of the GE Merlin’s that go out of the shipping docks in one day… You get the picture.Shipping UPS from Ohio

So what happens when an order is placed over the weekend or a holiday? On weekends and holidays, the OEMs are closed and so too are our offices. However, we do assign someone to monitor e-mail messages and orders from their home over the weekend and holidays. If enough orders come in, or large orders are placed, those will often times be processed over the weekend or holiday. We never really shut down. That way the OEMs can have the orders compiled and waiting for them when they return on Monday morning or the day after a holiday and we are not buried in order processing either.

It does not matter if your order is for a $1.25 o-ring or $5,500 worth of softening and filtering equipment. All orders are processed accurately and with speed of shipment in mind. Our years of experience in this business ensures that your order placement makes it from our door to yours accurately and in as little time as possible.

After your order ships, you will receive a tracking number sent to the email address that you entered when you used our secure checkout form. This tracking number can be used to view your package(s) progress as it makes its way to your door. While the UPS web site will not normally associate a time of day with your delivery, you can at least know the day that your shipment will arrive. Because this tracking number is sent via e-mail, it may sometimes be considered junk mail or “spam” by some e-mail servers, so be sure and check your “spam mail” before calling us for a tracking number. If you do need to call us for your tracking number, be sure and have your 6-digit Water Value order number handy so that we may look you up right away. While we can locate order information by way of name and date, the order number system is much faster.

Fleck Pentair Parts Price Increases

Leave a reply

Effective next week and in the coming months, prices on Fleck/Pentair prices are going up. This means that if you are looking at a Fleck water softener system, now would be a good time to buy it.

Some of the prices will not be increasing until the end of the year, but the parts, components and accessories we carry will be going up very soon, possibly by next week. One item that comes to mind is the Fleck 5600, 2510 and 9000 timer/drive motor. Due to a few years production of a plastic geared version of this motor 10 years back, this has been a very hot seller for us. At the time of this writing, these motors are priced at $48 with free shipping, but it looks as though they will be going up in price to near $55. Now is the time to get one of those if you’ve been thinking about refreshing your softener or auto-filter control valve.Fleck timer/drive motor.

As a result of these price increases, there may be some replacement/repair parts listed on our web site for the past several years that we will not be supplying anymore. These parts will most likely be small timer mechanism springs, gears and such. The more popular brine tank components, mineral tank internals and the control valve repair kits will always remain available.

Because Fleck – Pentair is the leader in this industry, there is no doubt their competitors (Autotrol, Clack) will be raising their prices as well. We’ll keep you informed here.